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RWE npower (retail) Q1 2016 Results – Media Update

RWE npower (retail) Q1 2016 Results – Media Update

Operating Result

FY 2014
£M

FY 2015
£M

Q1 2015
£M

Q1 2016
£M

Change

 

£183

-£99

£106

£101

-£5m

 

Revenues

FY 2014
£M

FY 2015
£M

Q1 2015
£M

Q1 2016
£M

Change

 

£7,866

£7,025

£2,295

£1,886

-£409m

 

Customer Accounts

FY 2014

FY 2015

Q1 2015

Q1 2016

Change

Domestic Total
SME Total
Industrial & Commercial

5.13m
0.21m
0.21m

4.77m
0.19m
0.22m

5.07m
0.20m
0.21m

4.75m
0.19m
0.22m

-0.32m
-0.01m
0.01m

 

Customer Service

FY 2014

FY 2015

Q1 2015

Q1 2016

Change

Incoming Complaints

1,481,054

695,639

285,952

79,412

-206,540

Late Bills

N/A

1,134,084

278,278

85,956

-192,322

 

Paul Coffey, CEO RWE npower commented:

“These latest figures, especially in late bills and complaints,  show that npower is beginning to head in the right direction in stabilising its business and finances , before aiming to return to normalised earnings by 2018.

“The recovery and cost control programmes are starting to have an impact.  For example, while no  company wants fewer customers,  in Q1 2016 we lost only 18,000 domestic customer accounts, the smallest quarter on quarter reduction since 2013. In addition we are also holding our ground in the overall business supply sector.

“Without doubt there are still many challenges ahead, not just for npower but for the industry as a whole, as the transition to a low-carbon economy gathers pace and competition in the retail sector drives further efficiencies and better practices. “

(ENDS)

 

For further information please contact the npower press office on 0845 070 2807 

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