Main content

Fuel Bank® helps over 1,000 in Durham already this winter

A scheme which provides funds to pay for energy, alongside emergency food, has already helped 1,241 people* in Durham since the launch of the winter fuel voucher** on 1st November 2017.

The npower Fuel Bank® aims to remove the stark choice between heating or eating by giving foodbank users with pre-payment meters vouchers for gas or electricity - whether or not they are npower customers. This enables households that have run out of energy to get the power back on within a few hours and keep the lights and heating on for around two weeks.

Since the Fuel Bank scheme launched locally in Durham in April 2015, over 18,500* people have been helped, including almost 7,000* children.

The scheme is a partnership between npower, the Durham Christian Partnership, and The Trussell Trust, and now runs in 14 areas and 65 foodbank centres. To date it has helped nearly 78,000 people* across the UK, providing more than £1.5 million worth of emergency gas or electricity. It is hoped that with the recent launch of the npower Foundation, an independent charity, Fuel Bank will be able to help even more people in fuel crisis.

Lynn Burrows, a client at one of Durham’s Foodbanks explained how she ended up there and how the fuel voucher helped her and her family: “Last February, I was diagnosed with cancer and very quickly taken in to surgery. It didn’t leave much time to organise time off work, benefits, care for my kids, and all the rest. By the time I got out of hospital, the benefits still hadn’t come through and we only had child support to rely on. It was an awful few weeks. The food parcels and fuel vouchers were a saving grace. They kept us afloat and sane until the money started coming through and my energy levels picked up post-surgery.”

Commenting on the figures so far this winter, Matthew Cole, npower’s Head of Social Energy and Trustee of the npower Foundation, said: “As winter starts to bite it is clear that the npower Fuel Bank is offering a much-needed lifeline, providing warmth and hot water, as well as electricity and gas to make a cup of tea or to warm up some soup. Through our new npower Foundation – the npower Fuel Bank charity – we hope to raise more funds so that fewer people have to make the choice between heating or eating.”

Stuart Hudson, manager of the Durham Foodbank, added: "The foodbank and Fuel Bank complement each other to support people in a crisis situation. This has never been more important as we are experiencing an increase of referrals by 40% year on year in those areas where full rollout of Universal Credit has occurred.”


*This is a measure of people helped by the Fuel Bank, but it is not a measure of unique individuals as some people were helped more than once.

**Fuel vouchers are £30 in the summer months and £49 from 1st November to 31st March.