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Worcester call centre does its thing for Children in Need

npower’s call centre in Worcester is delighted to announce its support for BBC Children in Need’s 2017 appeal, which will be returning to our screens this Friday (17th November).

For a number of weeks now, employees at the call centre have been doing their thing to fundraise ahead of the appeal, with visits from Pudsey to npower offices across the country encouraging others to donate and buy Pudsey merchandise.

On the night, over 100 volunteers from npower’s Midlands offices will be swapping their work-wear for 80s style neon leggings and leg-warmers. They’ll man 50 dedicated phone lines, taking donations throughout the entire live event.

This is the sixth year running that npower has been selected as one of Children in Need’s official call centres, and the second time that it has been hosted at npower’s Worcester office. Last year, volunteers fielded 1,500 calls, taking £58,000 in donations.

After last year’s success, npower is keen to keep the momentum running and encourage even more donations for the charity, with volunteers taking donations from 6.45pm on Friday to 1am on Saturday. To keep spirits high throughout the evening, staff have arranged an 80s-themed disco, face-painting, a raffle and food and drink. Local MP, Robin Walker, and Deputy Mayor of Worcester, Jabba Riaz, will also be stopping by to wish the volunteers well.

Lian Hitchen, organiser of the activity and Hometeam Site Operations Manager, commented: “It’s a fantastic honour to support Children in Need again this year and to know that we have contributed to the great work they do. Employees from right across npower will come together on appeal night to take donation calls, including our CEO, Paul Coffey. We’re expecting busy lines and I know that the volunteers are planning to show their commitment to the cause both on and off the lines, dusting off their 80s outfits and getting their faces painted.”

This will be the second year that, Karen Hughes, call centre team leader, will be taking calls for Children in Need.  She said: “It’s an amazing, fun-filled evening. The atmosphere is fantastic and I love talking to those donating – many have such heart-warming stories that leave you with a warm glow for days afterwards.”

The appeal show volunteering is part of npower’s approach to empower its employees to choose their volunteering, charity and fundraising causes – offering its people the chance to lead on the relationships they build in their communities.

BBC Children in Need works throughout the year to ensure that every child in the UK has a safe, happy and secure childhood, and the chance to reach their full potential. It relies on the energy and commitment of thousands of fundraisers and supporters across the UK, who donate their time and money to put on events supporting the appeal.  For more information visit: